Refund and Cancellation Policy

After payment we automatically obtain the eSIM profile from our supplier and email the QR code and manual installation details to the address you gave at checkout.

This normally takes a few minutes, longer if the supplier's system is busy. If nothing arrives within 30 minutes, contact us.

Check your email address is correct — we cannot tell when a message bounces. If nothing arrives, look in spam first, then ask us to re-send.

An eSIM profile is a digital product. Delivery is complete the moment the QR code is sent, and it cannot be recovered.

So checkout asks you to agree explicitly to immediate delivery and to the refund terms on this page. Checkout cannot complete without that consent, and we record when you gave it and which policy version you saw.

In short: you can cancel for a full refund any time before the QR code is sent; after it is sent, refunds are limited to the cases below.

• The QR code has not been sent yet — cancel any time.
• We could not obtain a profile and cannot supply one within a reasonable time. We refund these proactively — you don't have to ask.
• The profile will not install or connect, and the cause is the profile or the supplier's network.
• You received the wrong plan — different days, data or country.
• You were charged twice for the same order.

These are refunded to the original payment method with no fee.

• The profile works, but your travel plans changed.
• Your device does not support eSIM. Please confirm your phone supports eSIM and is carrier-unlocked before buying — we say so on the plan page and at checkout.
• The speed disappointed you. Mobile speed depends on local cell load, your location and your device — we cannot guarantee a figure.
• You used up the data or the validity expired. Both are stated before purchase.
• You missed the installation deadline. Most plans must be installed within 30 days of issue, as stated in the delivery email.
• The QR code was shared or installed twice. Each profile installs once only.
• The problem is with the free backup eSIM. It is included at no charge and forms no part of what you paid, so a backup card that will not install, will not connect or has run out of data is not grounds for refunding the order. Problems with the main card are of course covered by the rules above.

Email [email protected] with your order number (format LT-XXXXX-XXXXX, shown in your confirmation email and on your account page).

For connection problems, include your phone model, the city you are in, and any error message or screenshot — it saves several rounds of questions.

We reply within one business day. Approved refunds go back to the original payment method, typically appearing in 5–10 business days depending on your card issuer.

If you are unhappy with the outcome, contact us first. A chargeback takes longer for both of us, and we can usually settle it directly.